For our customers & suppliers
Our ambition:
Provide a unique experience to our partners,
so that together we can build and achieve our respective objectives
Responsible purchasing policy
Kiloutou has formalised its requirements of suppliers of equipment, consumables, subcontracting and spare parts in a policy. Ethics, performance and sustainable development are detailed in the policy to ensure healthy and lasting partnerships. The Group asks each of its suppliers to be transparent and to make commitments through :
- Signing an ethics charter
- Communicating where equipment is produced
- The possibility of auditing production sites
- Total control of their supply chain
- Communication of their level of Sustainable Development maturity through the Ecovadis assessment.
Value proximity
Availability & listening
Lionel Wallet
Provincial Network Director
Through the establishment of our network and our corporate culture, we make proximity our priority. Reception and a sense of service are then the foundations of a strong customer relationship.
If welcome and availability are at the heart of our business, they would be nothing without the very foundation of the rental business: advice. Advising obviously means finding the right equipment, the one that best meets the needs of our customers’ sites, but it also means, above all, promoting the virtuous activity of rental.
Because our priority is availability, Kiloutou has set up various services:
When it comes to helping our customers on their construction sites, every minute counts.
That’s why we offer a video assistance service for greater reactivity, and therefore less travel. Because we can also help out without polluting!
Is the equipment you need not in our catalogue? Then there is Kiloutou Global Service (KGS), a rental service dedicated to the rarest equipment needs.
As you can see, we don’t usually say no!
You can also follow our drivers on Instagram as they travel around the country every day to ensure the availability of our equipment on the worksites!
Value responsability
Reliability & safety
As a partner in the performance of our customers’ construction sites, our objective is to guarantee them equipment that performs well and is therefore well maintained, and that preserves their safety.
But how can we guarantee this?
Upstream
Our test centre, located in the north of France, is where the story of our equipment begins.
Before entering the range, they go through a battery of tests based on strict specifications including three key areas: performance, safety and respect for the environment.
Throughout the life of the equipment
Kiloutou is not just a sales force. It is also an army of technicians who work behind the scenes to clean, repair and maintain our equipment.
Through precise processes, they manage to extend the life of the machines and limit their impact on the environment.
Value performance
Fluidity & customisation
Omnichannel: n.f. the act of enabling a customer to find the information they need through different channels – e.g. in the branch, on the web, on social networks, etc.
When the branch doors are closed, the customer relationship is not broken.
On the contrary!
On kiloutou.fr, customers can view the availability of equipment in each of the branches.
They can also book their machines directly online, regardless of the time of day or night!
On our YouTube channel and our blog, video tutorials are available to make it easier to get started with the equipment.
You will also find tips and tricks targeted to the different professions and equipment concerned.
Value innovation
Technology & efficiency
François Renault
Equipment and CSR Director
IN SEARCH OF SAFETY
Supporting our customers in the performance of their worksites also means guaranteeing their safety.
This is why we have created the Kare range, dedicated to ergonomics and safety.
GREENER CONSTRUCTION SITES
With the iMPAKT range, more than 3500 alternative materials are now available. In parallel, an ambitious R&D policy is leading us to learn about new technologies such as hydrogen.
Ethical value
Trust & Loyalty
Kiloutou is one of the leading equipment rental companies in Europe. This position implies a certain exemplarity in terms of integrity and professional conduct. Regardless of their country or position, all team members are made aware of the risks of corruption and influence peddling.
So, no gifts or invitations between us, trust and transparency will suffice!
Our last news
Find and share all the news of the Kiloutou Group.
GSV welcomes a new Chief Financial Officer
The iMPAKT range sets up in Denmark
10 players in the construction and public works sector join forces to form the Community of Sustainable Equipment Players
